Please do not hesitate to get in touch with the administrator by phone, email, or social media if you are in need of assistance with the repayment of student loans or if you have a special circumstance that MyGreatLakes may help you with.

An hourly response time is provided on Great Lakes’ Facebook page, making it one of the most effective methods to get fundamental information from the company’s many social media venues. 


It is also possible to get answers to commonly asked questions and make use of the payment planner provided by the organization’s information center in order to determine which payment option is most suitable for your financial situation.

Unlike other credit management companies, MyGreatLakes has a perfect track record when it comes to the complaints that customers have filed with the Consumer Financial Protection Bureau (CFPB).

The results of our investigation revealed that Great Lakes had an A+ rating from the Better Business Bureau and that there were 310 complaints lodged against management between March 2017 and March 2018. 

This is in contrast to the 3,599 complaints lodged against Navient during the same time period. On the other hand, the administrator has been made aware of three primary issues, all of which indicate that there would be difficulties for a large number of debtors.

Among the most common problems that customers have while using the MyGreatLakes website are the following situations:

  • The majority of complaints received from borrowers of MyGreatLakes concentrate on problems with payments. There are a number of problems that arise, such as concerns around excessive payments, erroneous notifications of late payments, and problems with the improper distribution of funds. 
  • The Consumer Financial Protection Bureau (CFPB) asserts that all of their concerns were satisfied and resolved in a timely manner. Even if you select for the automatic payment option, you are still need to keep a close check on your payments on a monthly basis when you are dealing with an administrator.
  • A significant cause of dissatisfaction among borrowers is the presence of inaccurate loan information, particularly when the borrower is asking a deferral or leniency. 
  • When you are making an effort to cease making payments, it is of the utmost importance that you maintain a record of both the requests you make and the payments you make. Should you have any problems with your account, it is imperative that you get in touch with your system administrator as soon as possible.