Customer Support

Your particular financial status and the availability of public or private financing will determine whether or not you are eligible for any of the payment plans that are offered.

It is guaranteed by MyGreatLakes that the borrower will be charged the amount that is specified for the future-focused plan, even if they do not have a significant influence on the payment options that are available.


When it comes to repaying a private student loan from MyGreatLakes, the alternatives available to the borrower are quite diverse and depend on the lender.

In the event that you are having trouble making your payments, it is not difficult to get in touch with your lender and get the information that you want. To the same extent as the government does, there are private lenders that are willing to accept private payment plans.

Also, keep in mind that, in contrast to federal loans, individual loans do not allow you to choose an alternate plan.

Through the use of the exceptional services offered by MyGreatLakes whenever you are in need of making a payment or have worries about your loan, you will be able to circumvent any problems that may occur throughout the process of making payments.

MyGreatLakes Customer Support

In the event that you have any problems while using the portal, please refer to the following information in order to get in touch with the organization that provides customer service:

  • Representatives are accessible from seven in the morning until nine o’clock at night, in the local time zone, Monday through Friday. Your convenience is ensured by the fact that the automated phone system is accessible at any time of the day or night.
  • In order to file a complaint, you may either submit it by filling out this online form or by sending an email to

The generic email address that is provided here is the one that you may use to send in your complaint. As a prerequisite for making a payment or filing a complaint, you will be required to have a working email address that you can access from inside your online account.